At Gloriaz Daughter, we value our customers and strive to provide high-quality fashion products. If you are not completely satisfied with your purchase, we are here to help. Please review our refunds policy below.
Returns & Refunds Eligibility
- Items must be returned within 14 days of the delivery date.
- Products must be unused, unworn, unwashed, and in their original condition with all tags attached.
- Sale, clearance, and personalized items are final sale and not eligible for refunds or exchanges.
- Items returned that do not meet these conditions will not be accepted.
How to Request a Refund
- Initiate a Return: Email our customer support at care@gloriazduaghter.com with your order number, item(s) you wish to return, and the reason for the return.
- Approval & Instructions: Once your request is approved, we will provide return instructions.
- Shipping the Item: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Processing the Refund: Once we receive and inspect your return, we will process your refund within 7-10 business days to your original payment method.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a full refund, including shipping costs.
Non-Refundable Items
- Gift cards
- Sale & clearance items
- Personalized or custom-made items
- Items that show signs of wear or damage not caused by our team
Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider, as processing times may vary. If the issue persists, contact us at care@gloriazdaughter.com.
For any further inquiries, please reach out to our customer service team at care@gloriazdaughter.com or +260964636686
Thank you for shopping with Gloriaz Daughter! We appreciate your business.